Working at Greville House
40 Streetly Lane, Sutton Coldfield, B74 4TU
Operated by Greville House Care Home Limited
25 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff enjoy their jobs with low turnover and clear expectations, but management checks missed gaps in records and audits."
Safety & Risk
6/10
✓
Risks had been assessed and staff knew what steps to take to ensure people stayed as safe as possible.
Staff Culture
7/10
✓
Staff explained to us that they enjoyed their job. They told us the service was well managed and they were clear about what was expected of them.
Staffing Levels
6/10
✓
Staff turnover was low and people told us they were supported by staff who knew them well and met their needs.
Training & Dev
6/10
✓
Records showed that staff received regular training to ensure they were up to date with good practice.
Management
5/10
!
There were systems in place to monitor the service and gather feedback on people's experiences. However, these were not always robust.
Programmes
6/10
✓
There was a programme of activities available organised by an activity coordinator who had taken time to get to know people and facilitate activities that met their interest.
Points to consider
Managers are approachable and supportive but their quality checks missed gaps in records and audits.
although there were systems in place to monitor the quality of the service and the support people were receiving. These had not always been robust and had not identified some of the areas we identified during our inspection.
Staffing levels are enough with low turnover but no word from staff on easy workloads or extra recruitment efforts.
relatives told us they felt there were enough staff on duty to meet people's needs when they visited.
Training covers the basics like induction and updates but nothing specialist or funded qualifications mentioned.
New staff completed an induction programme and the Care Certificate when required.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews