Working at Greville House
Greville Road, Richmond, TW10 6HR
Operated by Care UK Community Partnerships Ltd
59 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported by an approachable manager and benefit from good training, but medicines safety issues like poor storage and out-of-date strips need attention."
Safety & Risk
4/10
!
Medicines were not always managed in a safe way. Prescribed thickeners were not stored securely as per national guidance... Some of the test strips used to monitor glucose levels were out of date.
Staff Culture
6/10
✓
There was good teamwork and communication. Staff felt supported by the registered manager. Staff told us they felt supported and they felt the service provided good care.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs and to keep them safe. People said that call bells were generally answered promptly.
Training & Dev
7/10
✓
The staff completed a comprehensive induction to the service which included a range of training. Training was regularly refreshed and staff had opportunities to develop new skills and request specific courses and qualifications.
Management
7/10
✓
The registered manager is very approachable. You see [them] a lot around the building. Staff felt supported by the registered manager.
Programmes
6/10
✓
The provider employed two staff who planned, organised and facilitated a range of leisure activities and social events. There were weekly trips outside of the home to places of interests, visiting entertainers and regular group classes and activities.
Points to consider
Medication safety had issues like out-of-date test strips and poor storage that checks missed, making daily medicine rounds riskier for staff.
Prescribed thickeners were not stored securely as per national guidance putting people at risk of harm... The test strips being used for one person had expired in December 2022.
Staffing is adequate to cover needs but nothing special, with no details on stable teams or low agency use.
There were enough staff to meet people's needs and to keep them safe.
Activities are regular group ones like trips and quizzes but no specialist or innovative programmes to make the job more varied.
The provider employed two staff who planned, organised and facilitated a range of leisure activities and social events. There were weekly trips... visiting entertainers and regular group classes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews