Last updated: 10 February 2026
"Supportive management and a rewarding culture for staff, but ongoing vacancies mean relying on agency workers and only basic training."
The provider had systems in place to safeguard people from abuse... People's risks were assessed and reviewed... When errors occurred or incidents reported, we saw that this was investigated by managers, learning identified, and changes made.
Staff we spoke to enjoyed working at the service, found their roles rewarding... One staff member told us, 'We, as a team, put our heart and soul into delivering the best care that our wonderful people deserve.'
There were sufficient staff available to meet people's needs... recruitment was ongoing to fill vacancies. The staff team worked together to cover vacant shifts, with support from agency staff as required.
Staff received training and support appropriate to their roles.
Positive feedback was received from people, relatives and staff about the approach and availability of the registered manager. One staff member told us, 'It's a lovely place to work. Management are flexible, supportive and approachable.'
The registered manager and management team worked hard to instil a culture... we saw and heard about examples of people being supported to pursue their interests... walking laps of the garden... going to exercise classes such as zumba... partnerships with community groups.
Enough staff usually but ongoing vacancies and recent big staff changes mean using agency workers to cover shifts.
recruitment was ongoing to fill vacancies. The staff team worked together to cover vacant shifts, with support from agency staff as required. 'There has been a significant change in staff recently, but this change seems to have been managed well...'
Only standard training mentioned with no specialist courses or funded qualifications for career growth.
Staff received training and support appropriate to their roles.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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