Last updated: 10 February 2026
"Strong safety culture and effective training, but stretched staffing delays call bell responses and activities remain basic."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff understood their responsibilities to report any concerns.
Staff gave mixed feedback about how their concerns and how feedback had been responded to. Not all staff had received feedback in relation to the concerns they had raised.
We received mixed feedback on staffing levels from people and staff. Some people told us they thought more staff were needed. We observed occasions when call bells were not responded to by staff.
Per 2023 comprehensive inspection: Staff were provided with support and training to be able to meet people's needs effectively. Staff confirmed and records showed they received the training required to support people safely.
Staff gave mixed feedback about being supported by the manager.The provider was aware of the staff feedback and implemented policies and procedures to work with staff to resolve issues.
Per 2023 comprehensive inspection: We saw a range of activities took place on the day of the inspection. For example, some table top games, such as dominoes and art and crafts.
Staffing levels are stretched at times, leading to delays answering call bells and people waiting for help.
We observed occasions when call bells were not responded to by staff. Some people told us they thought more staff were needed.
Just basic activities like games and crafts on occasion, so the job is mostly routine personal care.
Per 2023 comprehensive inspection: We saw a range of activities took place on the day of the inspection. For example, some table top games, such as dominoes and art and crafts.
Staff have mixed feelings about manager support, with not everyone getting feedback on their concerns.
Staff gave mixed feedback about being supported by the manager. Not all staff had received feedback in relation to the concerns they had raised.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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