Working at Grenville House

Agency staff cover shifts due to hiring problems, but their skills and experience aren't always checked or recorded properly.

due to recruitment pressures, the service used agency staff to cover some shifts. Whilst there was a clear system in place to obtain details of agency staffs' qualifications and experience prior to them commencing work, this information was not available for all staff who had worked at the service over the last three months.

Staff give medicines at the wrong time without doctor approval, and mess up infection control like not wearing masks or sanitising hands.

People did not always receive their medicines as directed. For example, one person's medicine administration records (MARs) stated their medicines were to be given at lunch time. On the day of our inspection MARs showed staff had given this person their medicines in the morning.

No activities coordinator or special programmes, so the role is basic support for people's interests without much variety.

People were supported by staff to take part in activities and pursue their interests in their local area/community.