Working at Grenville Court Care Home
Horsbeck Way, Norwich, NR10 3BB
Operated by Alpha Care Management Services No. 3 Limited
64 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel happy and supported with good training and activities, but an unregistered manager and missed safety risks weaken oversight."
Safety & Risk
4/10
!
Some risks not assessed, incident unreported, medicine record gaps: 'not all risks to people's safety had been adequately assessed. Not all incidents had been reported... Two people's cream records contained recent gaps'
Staff Culture
6/10
✓
Staff happy, supported, open culture: 'Staff we spoke with were happy working in the service and felt supported... culture of openness where people, relatives and staff felt listened to'
Staffing Levels
5/10
!
'There were enough staff to keep people safe and meet their needs.' Staff confirmed enough on shifts and relatives noted 'a lot of staff'
Training & Dev
6/10
✓
Further training provided with induction and ongoing: 'staff had received further training to ensure they were competent... thorough induction... ongoing training'
Management
4/10
!
Manager in place but not registered with CQC; shortfalls in oversight: 'The service had a manager in place. They were not registered... provider had not identified and therefore corrected'
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'The service had three activities workers who organised activities... entertainers, games, arm chair keep fit... pat dog... links with the local school'
Points to consider
No permanent manager in place yet, and leaders' checks missed risks and incidents.
The service had a manager in place. They were not registered with the CQC at the time of the inspection... shortfalls in risk and medicines management that the provider had not identified... an incident that had not been brought to the manager's attention
Some gaps in medication records and risks like cupboard keys left in locks not checked.
Two people's cream records contained recent gaps... keys to the cabinets remained within the lock... Risks associated with this practice had not been assessed
Staffing is adequate but no details on stable team or minimal agency use.
There were enough staff to keep people safe and meet their needs... Staff we spoke with told us there were enough staff on each shift
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews