Last updated: 10 February 2026
"Visible leadership, stable staffing without agency use, and a happy family culture stand out, although training and activities lack specialist focus."
Staff knew how to report incidents and accidents and staff told us the management team analysed all incidents that happened which were discussed at team supervision meetings to learn lessons.
Staff told us they were very happy working at the service because it was small and friendly with a family feeling.
The registered manager told us, we never use agency staff, we have enough staff on flexible hours to cover for sickness if necessary.
Staff told us training was very good. One staff member said, We often do the training as a group, so we can discuss it together.
The registered manager was very visible and spent time with people and staff each day to monitor and gather feedback.
People were supported to access the community and people told us about the trips out that had been arranged... there was an activity program.
Training covers basics like safeguarding and medicines with group sessions, but no specialist mental health courses or funded qualifications.
Staff told us training was very good. One staff member said, We often do the training as a group, so we can discuss it together, rather than doing it on our own.
Activities include trips, hobbies and events but no dedicated coordinator or specialist programmes to add variety beyond routine care.
there was an activity program for people who chose not to go on a regular basis... we discovered one person liked making model aeroplanes.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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