Last updated: 10 February 2026
"Staff feel valued in a positive culture with varied training, but the new manager and systems need time to fully settle in."
Risks assessed and managed positively; safeguarding training in place; medicines improved but 'shortfalls... in hand-written entries' addressed immediately by manager.
'Staff told us they felt valued and involved in the development of the service'; relaxed, inclusive atmosphere with positive staff interactions.
'People were supported by sufficient numbers of staff who were competent, skilled and knew people well. Staff levels were monitored and increased to support people with appointments and activities when required'.
'Training is very varied, and includes more than just the mandatory such as stroke awareness, and we can ask for any additional training and it's provided'; regular opportunities to discuss development needs.
New manager appointed and in process of registering; 'The management team were enthusiastic and had a positive approach and drive to further develop the service' and staff felt valued.
People supported with 'social and community activities, including a vocational college course... swimming... local library and community group... wide variety of activities and day trips'.
New manager just started and still applying to be officially registered, and some new systems need more time to fully settle in.
Since the last inspection, the registered manager had left the service. The service had had an interim manager and a new manager had been appointed. They were in the process of submitting their registered manager application... New and improved systems and processes... needed further time to fully embed and be sustained.
Staff numbers are enough and get adjusted for appointments or activities, but nothing said about low staff turnover or no agency workers.
People were supported by sufficient numbers of staff who were competent, skilled and knew people well. Staff levels were monitored and increased to support people with appointments and activities when required.
Varied outings like swimming, college and day trips are supported, but no activities coordinator or special in-house programmes mentioned.
People were supported to access social and community activities, including a vocational college course when they chose and to participate with any interest and hobbies... photographs of them and others, participating in wide variety of activities and day trips.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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