Last updated: 10 February 2026
"Staff feel valued in a positive culture with tailored activities, but management checks missed unclean areas and staff lack regular supervision."
We were assured that the provider was using PPE effectively and safely... promoting safety through the layout and hygiene practices of the premises... making sure infection outbreaks can be effectively prevented or managed (2020 targeted inspection)
Staff really enjoyed working at Greenwood Lodge and felt supported by the registered manager. Comments included, 'This is not work, this is like my home' And 'The manager supports me.' (per 2019 comprehensive inspection)
There were always enough staff on duty to adequately support people (per 2019 comprehensive inspection)
Staff were not fully supported with supervision, however, the registered manager had recognised this prior to our inspection and put a supervision matrix in place (per 2019 comprehensive inspection)
systems that were in place to monitor key aspects of the service had failed to identify the concerns we found during the inspection (per 2019 comprehensive inspection)
The service employed an activity coordinator who supported different people/groups though out the day. Activities were tailored to people's interests and capabilities (per 2019 comprehensive inspection)
Managers checks missed problems like unclean areas and staff not following special diets
systems that were in place to monitor key aspects of the service had failed to identify the concerns we found during the inspection (per 2019 comprehensive inspection)
Staffing is adequate but nothing special, with no details on stable teams or low agency use
There were always enough staff on duty to adequately support people (per 2019 comprehensive inspection)
Staff go without regular one-to-one supervision meetings
Staff were not fully supported with supervision (per 2019 comprehensive inspection)
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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