Working at Greenwood Cottage
40 Tippendell Lane, St Albans, AL2 3HL
Operated by Psycare Limited
6 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel valued and supported with strong safety practices, but unstructured activities like chatting and TV hold it back."
Safety & Risk
8/10
✓
Records demonstrated that risks to people were assessed and identified control measures were put in place [...] Staff were aware of how to identify and report any concerns [...] Medicine administration records were completed correctly. Staff competencies were checked.
Staff Culture
7/10
✓
The registered manager promoted a positive, transparent and inclusive culture within the service. Staff told us they felt valued by the registered manager.
Staffing Levels
6/10
✓
People told us and we saw that there were enough staff to meet their needs. The staffing levels were kept under continuous review by the management to ensure there were enough staff to meet peoples changing needs.
Training & Dev
6/10
✓
Staff had received appropriate training, support and development to carry out their role effectively. We saw that staff had access to regular training relevant to their roles. Staff had individual supervision with their manager.
Management
7/10
✓
Staff told us they felt valued by the registered manager. They said that they were supported to share concerns with the managers and felt that their views were valued and helped improve the service.
Programmes
4/10
!
People were supported to engage in meaningful activity and to engage with things they enjoyed doing. During our visit we observed staff sitting chatting with one person. Two people were going out to get their hair cut whilst another person was watching the TV.
Points to consider
No activities coordinator or structured programmes, so the role involves mostly chatting, TV, and occasional outings like haircuts.
During our visit we observed staff sitting chatting with one person. Two people were going out to get their hair cut whilst another person was watching the TV.
Staffing is adequate but nothing special, just enough staff to meet needs with no details on stable team or low agency use.
People told us and we saw that there were enough staff to meet their needs. The staffing levels were kept under continuous review.
Only standard training and regular supervision, no specialist courses or funded qualifications.
Staff had access to regular training relevant to their roles. Staff had individual supervision with their manager.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews