Working at Greenways

Not enough staff for community outings, leaving people at risk, and staff often work back-to-back long shifts with disturbed sleep-ins making them tired.

There were inappropriate numbers of staff to support people when accessing the community, which had left people at risk of harm. Furthermore, staff members regularly worked two consecutive 15-hour days with a sleep-in night shift between these.

Accident records lack enough detail, so the same problems repeat without good fixes.

records sometimes lacked detail about the reasons for increased behaviours or the discussion that led to actions. We found the same actions were repeated in all 4 reviews for 2 people, despite reported increases in behaviour.

Only standard training like safeguarding and medicines, no specialist courses or funded qualifications mentioned.

Staff received the training they needed to meet people’s needs. The provider’s employment satisfaction survey from 2025 found that 100% of staff felt they had received adequate training to support people.