Last updated: 9 February 2026
"Staff enjoy a positive family culture and engaging activities like pet therapy, although training records lack detail and staffing is adequate."
Staff had received training in safeguarding and knew how to respond to concerns. The arrangements for managing people's medicines were safe and accidents were analysed with actions taken.
Staff told us they enjoyed working there and there was an open and positive culture. Numerous staff described the atmosphere at the home as 'one big family'.
There were enough staff on shift to meet people's needs quickly and keep them safe. When people pressed their call bells for assistance this was provided promptly.
Records showed staff training in essential areas was up to date. Staff received regular supervisions and appraisals but records lacked meaningful detail.
People, relatives and staff spoke positively about the registered manager being an effective leader. Staff said they felt supported and able to raise issues at any time.
Staff were highly effective at providing and engaging people with access to a wide range of activities including pet therapy, living egg project, virtual reality headsets, community links with schools and churches.
Staffing levels are adequate with quick buzzer responses, but nothing special like details on low staff turnover or minimal agency use.
There were enough staff to meet people's needs in a timely manner.
Training covers basics and supervisions happen regularly, but records lack useful details and some staff needed more on mental capacity.
Supervision records were not specific to each staff member and lacked meaningful detail. Some staff members did not have a good understanding of [Mental Capacity Act] and further training had been arranged.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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