Working at Greenways Court
Delves Lane, Consett, DH8 7EE
Operated by HC-One No.2 Limited
51 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff enjoy a positive family culture and engaging activities like pet therapy, although training records lack detail and staffing is adequate."
Safety & Risk
8/10
✓
Staff had received training in safeguarding and knew how to respond to concerns. The arrangements for managing people's medicines were safe and accidents were analysed with actions taken.
Staff Culture
8/10
✓
Staff told us they enjoyed working there and there was an open and positive culture. Numerous staff described the atmosphere at the home as 'one big family'.
Staffing Levels
6/10
✓
There were enough staff on shift to meet people's needs quickly and keep them safe. When people pressed their call bells for assistance this was provided promptly.
Training & Dev
6/10
✓
Records showed staff training in essential areas was up to date. Staff received regular supervisions and appraisals but records lacked meaningful detail.
Management
7/10
✓
People, relatives and staff spoke positively about the registered manager being an effective leader. Staff said they felt supported and able to raise issues at any time.
Programmes
8/10
✓
Staff were highly effective at providing and engaging people with access to a wide range of activities including pet therapy, living egg project, virtual reality headsets, community links with schools and churches.
Points to consider
Staffing levels are adequate with quick buzzer responses, but nothing special like details on low staff turnover or minimal agency use.
There were enough staff to meet people's needs in a timely manner.
Training covers basics and supervisions happen regularly, but records lack useful details and some staff needed more on mental capacity.
Supervision records were not specific to each staff member and lacked meaningful detail. Some staff members did not have a good understanding of [Mental Capacity Act] and further training had been arranged.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews