Working at Greenways

The service had since implemented new quality assurance audits. These were effective at ensuring medicines and treatments were safe and met people’s needs. Staff felt confident in medicine administration and confirmed they were aware of how to report any shortfalls.

Staff told us they felt able to come to them for support if needed. A staff member said, '[The registered manager] is supportive and responsive.' Relatives said, 'Staff are happier now and that rubs off on care.'

The registered manager now had effective oversight of the service and completed quality assurance audits regularly. Staff spoke positively about the registered manager and told us they felt able to come to them for support if needed. A staff member said, '[The registered manager] is supportive and responsive.'