Last updated: 10 February 2026
"Innovative activities and programmes with a positive culture where staff feel valued, although some residents feel staffing levels could be higher."
Effective systems were used to safeguard people... Risks to people's safety... assessed... accidents and incidents... reviewed in weekly governance meetings... Learning... shared across the staff team.
There was a positive culture... People and staff told us they felt valued and listened to by the management team... Staff testimonials showed staff felt valued in their roles, took pride in the service.
Sufficient skilled staff were deployed. Although some people felt having additional staff would be useful, no one reported they had to wait for their care.
Staff completed relevant training with records demonstrated a high level of compliance. Staff told us they found their training useful... dementia training was face to face... training around specialist needs.
The registered manager was extremely knowledgeable about people's needs and was very visible within the service. People, relatives and staff knew who the registered manager was and felt they were approachable, supportive and fair.
Staff organised a virtual 12-week 'Cruise around the world'... Knit and Natter Club... prescribed medicines had been reduced by 50%... hosted a quarterly dementia café... acquired their own minibus.
Staffing levels are sufficient so no one waits for care, but some residents feel more staff would help.
Although some people felt having additional staff would be useful, no one reported they had to wait for their care.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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