Working at Greenview Hall

Effective systems were used to safeguard people... accidents and incidents such as falls and infections were reviewed in weekly governance meetings... Learning from accidents and incidents was shared across the staff team.

There was a positive culture... People and staff told us they felt valued and listened to by the management team... Staff testimonials showed staff felt valued in their roles, took pride in the service.

Staff completed relevant training with records demonstrated a high level of compliance. Staff told us they found their training useful... dementia training was face to face... training around specialist needs.

People, relatives and staff knew who the registered manager was and felt they were approachable, supportive and fair.

Staff organised a virtual 12-week 'Cruise around the world'... Knit and Natter Club was formed... prescribed medicines had been reduced by 50%.