Working at Greenside Court

Risks to people's safety and wellbeing were managed very well. The registered manager promoted an open and transparent culture in relation to accidents, incidents and near misses... People were supported to receive their medicines safely, and as prescribed.

Staff were highly motivated and proud of the service they delivered... A dedicated, passionate, and motivated team of staff supported the registered manager. Staff were keen to tell us how much pride they had in working at the service and how they felt valued and appreciated by the provider.

There were sufficient numbers of staff available and staffing levels were tailored to meet each person's individual needs. The provider had an excellent record for investing and retaining staff.

Staff had received training tailored to people's individual care needs. The provider had introduced a clear career pathway to support staff with continuous professional development by progressing into more senior roles within the organisation, by gaining additional qualifications.

The registered manager had created a culture that was open, inclusive and put people at the heart of the service. Staff were keen to tell us how much pride they had in working at the service and how they felt valued and appreciated by the provider.

The service was taking part in an exploratory study to gain insight into relationships and sexuality... neurology music therapy sessions which had aided in their rehabilitation and wellbeing... provider identified creative and innovative solutions which dramatically reduced the frequency and severity of the behaviours.