Working at Greenleigh

Medication stock counts didn't match records, fridge was too warm for some meds, and people got doses late sometimes

We found discrepancies for 1 person when we counted the balances of medicines in stock... The fridge temperatures were not always in the manufacturer's recommended temperature range... some people did not receive their medicines at the required times

Staff numbers are enough most days but get stretched at busy times so help isn't always right away

We received mixed feedback... Some staff felt there was enough staff to meet people's needs, whereas other staff told us an additional staff member at peak times would be beneficial... we saw at times staff were not available to supervise people... on 2 occasions we had to intervene

Management checks miss problems like unsafe mattresses and recruitment gaps until inspectors point them out

The systems in place had failed to identify people's privacy and dignity was compromised... Mattress audits were completed on a 6 monthly basis and these failed to ensure timely action was taken... Robust systems were not in place to audit staff files