Working at Greenlands View
45 Kyles Way, Birmingham, B32 4JW
Operated by Lifeways Community Care Limited
9 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel well supported with effective training, but incomplete incident records, occasional medicines signing lapses, and basic activities need improvement."
Safety & Risk
5/10
!
A few records we saw required further information regarding the details of the incident... we saw a few occasions where the providers policy on 2 staff signing for a specific medicine... had not always been followed.
Staff Culture
7/10
✓
Staff spoke very positively about their role, they told us they were well supported... 'I really enjoy my job... The managers are so supportive...'
Staffing Levels
6/10
✓
Improvements had been made and vacant posts had been appointed to. Agency staff usage was infrequent.
Training & Dev
7/10
✓
Staff had received training specific to the needs of the people they supported and this had been effective. Training had included... learning disability, autism, dysphagia, epilepsy and mental health.
Management
6/10
✓
The registered manager instilled a culture where people and staff were valued. They were visible in the service and led by example.
Programmes
5/10
!
People enjoyed home based activities of their choosing including card game, listening to music, and going out in the local community.
Points to consider
Some incident records miss key details like how long something lasted, and there were a few times two staff didn't sign for certain medicines as required.
A few records we saw required further information regarding the details of the incident, for example duration of the incident... we saw a few occasions where the providers policy on 2 staff signing for a specific medicine, with associated risks, had not always been followed.
Only basic activities like card games, music, and local outings with no coordinator or specialist programmes to add variety to the workday.
People enjoyed home based activities of their choosing including card game, listening to music, and going out in the local community... further improvements were needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews