Working at Greenhill House
Tweentown, Cheddar, BS27 3HY
Operated by Somerset Care Limited
55 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices and supportive management where staff feel valued and listened to, although staffing faced COVID pressures and training remains standard."
Safety & Risk
8/10
✓
We were assured provider was preventing infections, using PPE effectively, accessing testing, with up-to-date policy and outbreak readiness; service clean with regular audits (2022). Per 2019: detailed risk assessments, safe medicines, safeguarding training.
Staff Culture
7/10
✓
Staff told us they felt supported and listened to by management (2022). Per 2019: 'Staff spoke positively about the registered manager. All staff spoken with said they felt listened to and involved'.
Staffing Levels
6/10
✓
Per 2019: 'There were enough staff to support people with their daily living and activities. Staff told us they felt there was enough staff as they could take time to talk'. Provider had measures to mitigate COVID-19 related staff pressures (2022).
Training & Dev
6/10
✓
Staff training was up to date and monitored by the registered manager. Staff were encouraged to refresh their knowledge regularly (2022). Per 2019: 'provider had a full training programme which staff confirmed they attended'.
Management
7/10
✓
Staff told us they felt supported and listened to by management (2022). Per 2019: 'Everybody spoken with said they felt the manager was open, approachable and the home was well led'.
Programmes
6/10
✓
Per 2019: 'The home had a varied activities programme... activities organiser... knit and natter group with community input, gardening club, local library visited, memory box project, local walks and events'.
Points to consider
Staff numbers are enough for basic needs but COVID shortages meant they needed extra measures to keep going.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Just standard training and induction with no specialist courses or funded qualifications mentioned.
The provider had a full training programme which staff confirmed they attended (per 2019). Staff training was up to date and monitored (2022).
Activities have variety and a coordinator but no specialist programmes or tech to make the role more creative.
The home had a varied activities programme... activities organiser told us how they helped develop a knit and natter group... gardening club... memory box project (per 2019).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews