Working at Greenhill Grange Residential Home Limited
Greenhill Grange, Frome, BA11 4HR
Operated by Greenhill Grange Residential Home Limited
25 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel valued and listened to by supportive managers with a family-like culture and strong safety, but team stability and basic training hold it back."
Safety & Risk
8/10
✓
The results of the falls audits were discussed with people... Because of regular falls awareness meetings, the incidents of falls in the home had reduced by 36%.
Staff Culture
7/10
✓
One staff member said 'The registered manager and senior staff are all very approachable. It is like a home from home, working with family. I love working here you are so valued.'
Staffing Levels
6/10
✓
People were supported by enough staff to meet their needs. Staff told us they felt there was sufficient staff as they could take time to talk with people and not be task orientated.
Training & Dev
6/10
✓
The provider had a full training programme which staff confirmed they attended. One staff member told us the training opportunities were good and they could suggest additional training.
Management
8/10
✓
Staff spoke positively about the registered manager. All staff spoken with said they felt listened to and involved in all aspects of the care and future plans for the home.
Programmes
6/10
✓
People participated in a range of activities... morning 'flexercise' session... film afternoon... bingo, or carpet bowls and entertainers... 'Frome in Bloom' competition.
Points to consider
Staff numbers are enough to meet needs without rushing but no details on team stability or agency use to make it outstanding.
People were supported by enough staff to meet their needs. Staff told us they felt there was sufficient staff as they could take time to talk with people and not be task orientated.
Training covers the basics well with staff input on needs but no specialist courses or funded qualifications mentioned.
The provider had a full training programme which staff confirmed they attended. One staff member told us the training opportunities were good and they could suggest additional training.
Activities are regular and varied like exercise and community events but no specialist programmes or innovative methods.
People participated in a range of activities to meet their individual needs. People told us that they enjoyed joining in with the morning 'flexercise' session... bingo, or carpet bowls and entertainers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews