Working at Greengates

Safe systems were in place to ensure that people received their medicines as prescribed. People were protected by robust recruitment processes. A written log of accidents and incidents was recorded.

Staff spoke positively about their work environment and the team. They described a culture that was supportive, where the focus was on the people that lived in Greengates.

People and staff said there was enough staff to ensure people's safety and to do the things they wanted. The registered manager told us they had two staff vacancies, and these were being covered by regular and familiar bank and agency.

Specialist training was in place to ensure staff could support people effectively. This included training around people's specific mental health diagnosis, safeguarding adults, and dealing with challenging behaviour and conflict. Staff had opportunities to complete recognised care and management qualifications.

Staff spoke positively about the registered manager. It was evident they were supported in their roles with good lines of communication. The registered manager actively supported people working alongside the staff team.

People told us about a variety of activities that were being organised in the home and in the community. Activities included knitting clubs, art groups, trips to the cinema and theatre, shopping trips and trips to places of interest.