Working at Greengate House
Samuel Street, St Helens, WA9 5LU
Operated by Making Space
14 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Supportive management, valued staff and strong infection control, but basic activities and COVID staffing pressures hold it back."
Safety & Risk
8/10
✓
2022 targeted IPC inspection: Assured provider preventing infections, using PPE effectively and safely, accessing testing for staff and people, managing outbreaks.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt fully supported by the management team and could talk to managers about work related and personal matters.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People said 'There are enough staff and they seem to know what they're doing'; appropriate numbers on duty.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: All staff had completed a full induction and undertaken training to meet the requirements of their role and people's needs.
Management
7/10
✓
Per 2019 comprehensive inspection: 'The management team are supportive and approachable'; staff felt fully supported and the manager engaged with residents, relatives and staff.
Programmes
4/10
!
Per 2019 comprehensive inspection: Activities included arts and crafts, bingo, quiz nights, cake baking, day trips, parties and visits from a local theatre company.
Points to consider
Staffing is adequate but there were COVID-related staff pressures that needed special fixes.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Only standard induction and basic role training, no specialist courses or career development.
All staff had completed a full induction at the start of their employment and had undertaken training to meet the requirements of their role and people's needs.
Basic activities like bingo, crafts and trips only, no coordinator or special programmes to make days more interesting.
Activities included arts and crafts, bingo, quiz nights, cake baking, day trips, parties to celebrate birthdays and events and visits from a local theatre company.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews