Last updated: 10 February 2026
"Strong safety procedures and positive family feedback, but limited activities without a dedicated coordinator hold it back."
Effective safeguarding procedures were in place. Regular safety checks were carried out on the environment and equipment. People received their medicines appropriately by trained and competent staff.
Family members spoke positively about their engagement with the service. Comments included, 'Communication is good, they get in touch, deal with things well', 'They are doing a great job.'
Sufficient numbers of suitably trained and experienced staff were on duty to meet the needs of people.
Staff received regular support and training to ensure they had up to date knowledge for their role.
The service had a manager registered with the Care Quality Commission. Regular communication took place between the provider and the registered manager.
Activities were made available within the service. However, changes had been made to this provision during the pandemic. One person told us 'I used to enjoy the visiting performers...'
Only basic activities like visiting performers and bingo, no dedicated coordinator or varied programme, so the role is mostly routine personal care.
Activities were made available within the service. However, changes had been made to this provision during the pandemic. One person told us 'I used to enjoy the visiting performers but understand why they can't come at the moment.'
Staffing is adequate but nothing special, with sufficient numbers to meet needs but no details on low agency use or manageable workloads.
Sufficient numbers of suitably trained and experienced staff were on duty to meet the needs of people.
Only standard training and support, no specialist courses or funded qualifications.
Staff received regular support and training to ensure they had up to date knowledge for their role.
AI Generated
Last inspected: February 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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