Working at Greenfields Care Home
Liverpool Road, Whitchurch, SY13 1SG
Operated by Coverage Care Services Limited
75 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.0/10
Key Finding
"Staff receive good training and supervision with strong safety protections, but no permanent manager and inconsistent leadership cause disruption."
Safety & Risk
7/10
✓
People were protected from the risks of ill-treatment and abuse as staff members had received training and knew how to recognise and respond to concerns. People were safely supported with their medicines by staff members who had received training and had their competency checked.
Staff Culture
5/10
!
Staff members told us they found the last few months to be disruptive and inconsistent. We were told by several staff members there had been an influx of senior staff who had given them conflicting instructions over recent months.
Staffing Levels
5/10
!
People were supported by enough staff who were available to safely support them.
Training & Dev
6/10
✓
Staff members had access to training related to the support they provided. This included, but was not limited to, safeguarding, moving and handling, basic food hygiene and nutrition. Staff members told us they received support and supervision sessions.
Management
3/10
✕
At the time of this inspection the registered manager was not completing the duties of a registered manager at Greenfields Care Home. However, they were still employed by the provider in a different role within the organisation. Although an interim manager was in post the support provided by the management team was inconsistent.
Programmes
4/10
!
We saw people were involved in activities they enjoyed, found interesting and stimulating. For example, we saw people playing an adapted sport and later taking part in a movement to music exercise class.
Points to consider
No permanent manager in place, just an interim one, and recent leadership has been inconsistent with conflicting instructions from seniors.
At the time of this inspection the registered manager was not completing the duties of a registered manager at Greenfields Care Home. Staff members told us they found the last few months to be disruptive and inconsistent.
Staffing changes mean some care staff are working with people they do not know well, so care feels reactive at times.
we consistently told, by staff, they believed this was because of recent changes to staffing and they had been allocated to work with people they were unfamiliar with.
Only basic activities like adapted sports and exercise classes, no dedicated coordinator or specialist programmes to make the role more varied.
We saw people were involved in activities they enjoyed, found interesting and stimulating. For example, we saw people playing an adapted sport and later taking part in a movement to music exercise class.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews