Working at Greenfield House
Greenfields House, Leek, ST13 6LQ
Operated by Staffordshire County Council
10 bedsResidential homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.3/10
Key Finding
"Staff feel supported with enough safely recruited staff, but poor medicines management and outdated training hold it back."
Safety & Risk
3/10
✕
Medicines were not always safely managed. We identified a stock discrepancy for 1 person... This was a breach of Regulation 12.
Staff Culture
6/10
✓
Staff we spoke with told us they felt able to speak to management and they generally felt supported in their roles. One staff member told us, '[Registered manager's name] and [assistant manager's name] are approachable and easy to talk to. I do feel listened to.'
Staffing Levels
5/10
!
People were supported by enough safely recruited staff. Relatives and staff told us they felt there were enough staff.
Training & Dev
3/10
✕
The provider had insufficient oversight to ensure staff were up to date with their training... staff had not all completed their refresher training... due to recent staffing changes.
Management
4/10
!
Governance systems were not robust enough to demonstrate safety was effectively managed. This was a breach of regulation 17.
Programmes
3/10
✕
People had recently started taking part in activities they enjoyed again. This had not been happening regularly because of changes in staff, staff training and staffing levels.
Points to consider
Medication errors like stock discrepancies and missing records mean safety systems aren't reliable for care workers.
We identified a stock discrepancy for 1 person during the inspection... 1 person's MAR chart... was not available... no care plan in place for 1 person's topical cream.
Staff training is behind with refresher courses not completed due to staffing changes, so skills might not be up to date.
staff had not all completed their refresher training, however, due to recent staffing changes, this has affected staff being able to complete this in a timely manner.
No regular activities programme as they lapsed due to staff changes, so the role is mostly routine personal care.
People had recently started taking part in activities they enjoyed again. This had not been happening regularly because of changes in staff, staff training and staffing levels.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews