Last updated: 10 February 2026
"Knowledgeable managers create a positive culture with good training and staff retention, although agency staff cover vacancies and activities lack specialist programmes."
People were protected from abuse, neglect and discrimination. Most people's risk assessments were thorough and up-to-date. Medicines records were properly completed.
There was a positive workplace environment. Staff confirmed the positive workplace atmosphere. One staff member had worked for the provider for more than 20 years, stating they enjoyed their role.
Sufficient staff were deployed to meet people's needs. Although the service was using agency staff to fill shifts, a recruitment drive was in place to fill existing vacancies.
Epilepsy training was provided by specialist trainers within the organisation. Staff undertook regular supervision sessions and some had completed additional qualifications in health and social care.
The registered manager and deputy manager are knowledgeable, skilled and experienced and were able to lead the service well. Staff also had a good working relationship with the managers.
Three activities coordinators worked within the provider's campus. They visited the service to provide group and one-to-one activities. People participated in chess, cooking and reading.
Enough staff to meet needs, but ongoing vacancies mean some shifts covered by agency workers.
There were enough staff deployed, albeit an ongoing vacancy pattern for care workers. Although the service was using agency staff to fill shifts
Varied activities with a coordinator, but no specialist programmes or innovative approaches to enrich the role.
Three activities coordinators worked within the provider's campus. They visited the service to provide group and one-to-one activities. During the inspection, we noted people participated in various activities from playing chess, to cooking and reading.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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