Working at Greenbanks

Staff did not always identify and report safeguarding concerns. This was a breach of regulation 13... People's medicines were not always managed safely... This was a breach of regulation 12.

The provider had not ensured there were always enough staff to provide safe care. Staffing levels were met as per the planned rota, but we did not see evidence of how they were calculated to ensure people's needs were met... A relative told us, 'There is never enough staff, there is limited staff on the weekend...'

Staff mandatory training compliance for some staff was very low. The interim manager had sent reminder letters to staff with a deadline of 7 days to complete.

At the time of our inspection there was not a registered manager in post. A new manager had been recruited but they were not yet in post. There was an interim manager and handover arrangements planned.

There were group activities in the mornings and 1-1 in the afternoon. During the inspection we observed staff playing a game with people; however, they left part way through, and people struggled to continue without support.