Working at Greenbanks Care Home
31 Buckland Road, Maidstone, ME16 0SL
Operated by Dhyani Care Limited
19 bedsResidential homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.7/10
Key Finding
"Residents praise the approachable manager, strong staff retention avoids agency use, and the team is supportive, but activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People were protected from the risk of abuse. Staff knew the signs of abuse... The registered manager and provider reviewed all incidents and accidents to ensure these were dealt with appropriately.
Staff Culture
8/10
✓
A staff member said, 'Support and care, everyone in Greenbank's pulls together and helps each other out. So proud to work for a team like that.' The provider and registered manager were extremely supportive of their staff team.
Staffing Levels
8/10
✓
The registered manager told us staff retention was very good and as a result the service had not needed to use agency staff. The service rotas confirmed there were enough staff.
Training & Dev
7/10
✓
Staff received specific training on risks associated with people's conditions. For example, staff received training about dementia... Staff had been encouraged to further their professional development... regular supervision.
Management
8/10
✓
All people and relatives we spoke to were very complimentary about the registered manager. Comments included, 'The manager is superb, she comes to see me regularly just to see how I am.', 'The manager is very approachable', 'very good at communicating.'
Programmes
6/10
✓
There were daily activities such as quizzes and pamper sessions. There were also larger events such as outings to places and entertainers... therapy soft animals to engage people.
Points to consider
Activities are regular with quizzes, pamper sessions, outings and therapy animals, but no dedicated coordinator or specialist programmes mentioned.
The provider, registered manager and staff worked together to ensure there was a full programme of activities for people. There were daily activities such as quizzes and pamper sessions. There were also larger events such as outings... therapy soft animals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews