Working at Greenbanks
Greenhills, Canterbury, CT4 6LE
Operated by Greenbanks House Limited
20 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported with enough staffing and consistent safety practices, but inconsistent management and oversight issues like inaccurate records need attention."
Safety & Risk
7/10
✓
Improvements had been made [in medicines]. ... Staff were consistent in their approach in managing risks. ... Incidents that had occurred had been reported to the local safeguarding team.
Staff Culture
6/10
✓
Staff said they felt supported and listened to. Their ideas were listened to and acted on. One staff member said, "You can go to the manager or other senior staff. The managers door is always open."
Staffing Levels
6/10
✓
There were enough staff available to make sure people received the personal care and support that they needed. People's needs had been assessed and assessments had been used to plan staffing levels.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Support staff had completed training that was equivalent with the Care Certificate. ... Support staff had regularly met with the registered manager to review their performance, the training they had received.
Management
4/10
!
The service was not consistently managed and well-led. ... improvements had been made but there were areas that needed further developing.
Programmes
5/10
!
Per 2019 comprehensive inspection: People were supported to pursue their hobbies and interests. These included recreational activities such as bowling and visiting places of interest. Each person had an activities communication board.
Points to consider
Leadership has oversight issues like inaccurate records and care plans that could be misread during the switch to electronic records.
The service was in the process of transferring all their records onto an electronic system. ... Some records were not accurate. Some care plans were written in a way that could be misinterpreted by staff.
Only standard training like Care Certificate equivalents and refreshers with supervisions, no specialist courses or career development.
Per 2019 comprehensive inspection: Support staff had completed training that was equivalent with the Care Certificate. ... refresher training to keep their knowledge and skills up to date.
Activities include outings, hobbies, bowling and day services but no specialist programmes or innovative approaches.
Per 2019 comprehensive inspection: recreational activities such as bowling and visiting places of interest. Each person had an activities communication board that used pictures and drawings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews