Working at Greenacres

Care records included a number of risk assessments... Medicines were received, stored, administered and disposed of safely... There had been a high number of falls at the service, but the registered manager was working with the local falls team.

Staff told us morale at the home was good and they worked well together as a team to ensure care was delivered around the needs of the people living there.

The registered manager used the provider's dependency tool to help determine the numbers of staff required. They told us they were using more staff hours than the tool indicated. On one unit we noticed staff were pressed for time first thing in the morning, but overall the atmosphere was relaxed.

Staff had completed a training programme to prepare them for their role and this was a mixture of classroom-based learning and e-learning. Staff were satisfied with the training they received.

People, relatives and staff told us the service was exceptionally well led and they had confidence in the management team.

A lifestyle coordinator was employed, and they worked with people on an individual and a group basis... gardening club... walking club... trips out of the service took place such as trips to the seaside, concerts and canal trips.