Working at Greenacres Grange

People were at risk of infection due to poor infection prevention and control processes. Poor medicines management meant people’s health and wellbeing were at risk.

Staff told us they felt that there had previously been a closed culture at the home, but this had recently improved.

People consistently told us there were not enough staff available, or staff with the right experience and training to care for people safely.

Staff had not all received relevant training to meet the range of people’s needs at the service. Staff had not consistently received support through supervision and appraisal.

Governance systems in place had failed to identify issues with medicines management, staff training, oversight of people’s health, infection prevention and control, and poor-quality care plan documents.

No activities, engagement programmes, or creative approaches mentioned; report describes only routine personal care delivery issues.