Working at Greenacres Care Home

Staff had received training on safeguarding... Records showed that staff at the home took appropriate action when any such concerns arose. Medicines were safely administered, stored and recorded... robust systems in place.

There was a kind and caring culture amongst staff at the home, which was led by an experienced registered manager. Staff told us that they felt well-supported in their roles.

We looked at staff rotas and observed staffing levels during our inspection. We saw that there were enough staff to meet people's needs and that staff attended to people promptly throughout our inspection.

New staff were appropriately inducted into their role at the home and staff received ongoing training relevant to their roles. Staff were supported with regular supervisions and annual appraisals.

All the people and relatives we spoke with were familiar with the registered manager; they felt they could approach them with any concerns and any issues would be addressed.

There was a good range of activities on offer to people living at the home, both on a group and individual basis, such as quizzes, catch phrase, bingo, performances by an accordionist, balloon exercises, baking, art and crafts.