Last updated: 9 February 2026
"Staff get tailored training and strong infection control, but unclear roles confuse teamwork and communication could be more consistent."
Staff had received infection, prevention and control training, they wore PPE correctly... We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed. 2021 IPC inspection.
Staff told us they enjoyed working at the service, telling us "It is good" and "I like it here". Per 2020 comprehensive inspection.
People were supported by sufficient numbers of staff in different roles, such as deputy and duty managers, and care assistants. Per 2020 comprehensive inspection.
Staff received training related to people's individual needs. For example, Parkinson’s, continence, dementia, end of life care, and tissue viability. Per 2020 comprehensive inspection.
Overall, staff felt the service was well managed, describing the management team as "approachable". Per 2020 comprehensive inspection.
A new activities co-ordinator had recently been recruited... people participated in Pilates and card games... intergenerational links with the local children's nursery. Per 2020 comprehensive inspection.
Staff numbers are enough to cover shifts but roles and responsibilities are not always clear, which can make teamwork confusing.
At times, it was difficult to understand what the responsibility and accountability of each role was, and how this positively impacted on the care and support of people. Per 2020 comprehensive inspection.
Managers are approachable but some staff feel communication and consistency in how they are managed could be better.
some staff felt improvements to communication and consistency in managerial approach was needed. Per 2020 comprehensive inspection.
Activities include exercise and games with a new coordinator still getting to know people, so no specialist programmes to add variety to the day.
A new activities co-ordinator had recently been recruited and was in the process of getting to know people. Per 2020 comprehensive inspection.
AI Generated
Last inspected: March 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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