Working at Greenacres
The Horseshoe, Banstead, SM7 2BQ
Operated by Anchor Hanover Group
63 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Good training, supportive culture and strong safeguarding, but no permanent manager and occasional staffing busyness hold it back."
Safety & Risk
7/10
✓
People were safeguarded from abuse through systems and processes; staff demonstrated good understanding of safeguarding, risks assessed with mitigations like sensor mats and learning shared from incidents.
Staff Culture
6/10
✓
Staff told us they enjoyed working at Greenacres, felt supported, valued and appreciated with an open transparent culture where they could admit mistakes without blame.
Staffing Levels
5/10
!
People told us there was enough staff; most staff said sufficient to do jobs and rotas reflected safe levels but small number said too busy to sit and chat with people.
Training & Dev
6/10
✓
Staff training and supervision logs demonstrated a high level of compliance; staff said training is good with eLearning, additional courses, dementia training and regular supervision.
Management
3/10
✕
No registered manager in post at time of assessment but district and regional managers provided weekly support; staff and relatives described management team as approachable, open to feedback and supportive.
Programmes
/10
✕
Points to consider
No permanent manager in post when inspectors visited, even though higher managers helped out.
There was no registered manager in post at the time of this assessment. A newly appointed manager... came into post the week following this assessment.
Staffing is enough for care but some say they are too busy at times to chat or do activities with residents.
We could do with a little bit more staff to engage more with people. There are enough to do good care, but we could do with more staff to engage in activities with people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews