Working at Green Trees Care Home

Not enough carers on shift, so you are rushed doing laundry, kitchen and meds besides care duties.

One staff member said, “At the moment we are expected to do activities, teas, laundry, meds, the kitchen. In between that we prepare the breakfasts as well. The rest [people] are getting neglected whilst we are doing these other jobs

No activities programme or coordinator, so the role is just routine personal care.

There were no formalised activity plans in place aside from a singer who visited regularly.

Medication not handled safely with poor recording and timing issues, plus risk plans lacking guidance.

Systems in place to manage medicines were not safe. Some of the issues identified included, lack of adequate documentation when disposing of medicines, inappropriate recording of medicines when administered, medicines not being administered in a timely manner