Last updated: 10 February 2026
"Outstanding activities programmes and a supportive culture where staff feel valued and work well together, although records for as-needed and covert medicines needed improving."
Medicines were stored safely. However, systems around PRN and covert medicines record keeping needed improving.
Staff told us they worked well as a team and felt valued. The provider had a no blame culture which valued staff.
We want to enrich people's lives and that's why we've got more staff that just needed to fulfil the tasks.
Staff told us they felt supported and had regular supervisions (one to one meeting) with their line manager. Supervisions were carried out regularly.
Staff told us the registered manager and clinical nurse manager had an open door policy and were always visible around the home.
The provider employed a team of dedicated activities coordinators who were exceptionally passionate... involved with 'The Gift Project'... strong links with a local Beavers Group, a college and two schools.
Records for as-needed meds and hidden meds were not always fully in place, though managers fixed it straight away.
People taking as required medicines (PRN) did not always have PRN protocols in place... Where people required to receive medicines covertly, we found there was not always clear instructions from the pharmacist.
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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