Working at Green Lanes

People safely received their medication from staff and clear records were maintained... Risks to people were assessed and guidance about how to manage these was available for staff to refer to and follow.

Staff were very confident about how they could raise any issue of concern... valued the staff meetings held every two months.

People were supported by enough staff on duty at all times. Staff absences... were usually covered by other staff working additional hours or by a bank member of staff who knew everyone well, no agency staff were engaged.

Staff have access to refresher training both on-line and via face to face training... comprehensive induction training.

Staff were positive about the leadership and skills of the registered manager and people using the service had a good relationship with the registered manager too.

People were supported by staff to take part in a wide range of activities both within the home and outside... plans to attend events outside the home.