Working at Green Heys & Kemp Lodge Care Home
Park Road, Liverpool, L22 3XG
Operated by Saga Care Limited
75 bedsNursing homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Staff get good training and supervision, but low morale from managers not listening to concerns and mixed staffing levels hold it back."
Safety & Risk
4/10
!
Records in relation to people's food and fluid intake were not always completed accurately or in full which put people at risk of unsafe care. Some people had bedrails in place to help keep them safe in bed. However, the risk assessment had not recorded the risk of entrapment or explored suitable alternatives.
Staff Culture
3/10
✕
Most of the staff we spoke with said they felt unable to raise concerns and did not always feel listened to. One staff member told us 'It doesn't matter what we raise, we are never listened too.' Another staff member said 'morale at the home is low.'
Staffing Levels
4/10
!
We received mixed responses with regards to staffing levels at the home. Some relatives we spoke with said they felt the home 'could do with more staff' however other people said this seemed okay. One staff member said, 'we could definitely do with more staff.'
Training & Dev
5/10
!
Staff had access to training and supervision. New staff were enrolled onto an induction programme as part of their training. Training was recorded using a training matrix, and all staff had completed training relevant for their role, such as dementia training.
Management
3/10
✕
Most of the staff we spoke with told us they felt unsupported in their roles and this impacted the care they gave. Supervisions took place, however more than three members of staff told us they felt the management in the home did not always address issues and staff morale was low.
Programmes
3/10
✕
We received mixed responses with regards to the activities on offer at the home. Some people said the service 'Went the extra mile' while other people said the activities were 'Non-existent.' We observed staff were spending time with people looking through photo albums in their rooms and chatting to people.
Points to consider
Staff say they feel unsupported because managers do not always listen to concerns or fix problems raised in supervisions.
most of the staff we spoke with told us they felt unsupported in their roles and this impacted the care they gave. Supervisions took place, however more than three members of staff told us they felt the management in the home did not always address issues and staff morale was low.
Staffing levels get mixed reviews from staff and relatives, with some saying they could do with more staff and one recent short shift.
Some staff we spoke with also had mixed views with regards to staffing levels. One staff member said, 'we could definitely do with more staff.' Our assessment of rotas highlighted there was one recent time due to sickness, the home did appear short staffed.
Activities are limited or non-existent for some people, so the role involves mostly routine chatting and personal care.
We received mixed responses with regards to the activities on offer at the home. Some people said the service 'Went the extra mile' while other people said the activities were 'Non-existent.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews