Last updated: 10 February 2026
"An open approachable culture and dedicated activities manager benefit staff and residents, but weak safeguarding knowledge and poor management oversight hold it back."
There was a lack of knowledge throughout the staff team in their roles and responsibilities in how to effectively safeguard people from abuse.
The registered manager told us they tried to create an open, approachable culture. People, relatives and staff told us they felt able to approach the management of the service with any concerns.
Most people told us there were enough staff to support them safely but not always enough to sit and talk with them. Staff told us they were able to support people safely but did not have enough time to support people's social and emotional wellbeing.
The registered manager did not have oversight of the training staff were completing in the management of medicines.
Systems and processes in place to assess, monitor and improve the service were not always effective. The provider and registered manager had not identified the issues we found in the inspection.
There was also an activities manager who provided activities for people in addition to the general staffing.
Staff lack knowledge of how to spot and report abuse because safeguarding training was not effective.
There was a lack of knowledge throughout the staff team in their roles and responsibilities in how to effectively safeguard people from abuse.
Managers did not spot issues with staff training, accident records, and hiring checks.
Systems and processes in place to assess, monitor and improve the service were not always effective. The provider and registered manager had not identified the issues we found in the inspection.
Staff say there are enough people for safety but no time left for chats with residents, and some agency staff are used.
Staff told us they were able to support people safely but did not have enough time to support people's social and emotional wellbeing. The provider was using some agency staff but told us they were regular agency staff who knew the service well.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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