Working at Green Gables Nursing Home (Downing Green Gables Limited)

Staff lack knowledge of how to spot and report abuse because safeguarding training was not effective.

There was a lack of knowledge throughout the staff team in their roles and responsibilities in how to effectively safeguard people from abuse.

Managers did not spot issues with staff training, accident records, and hiring checks.

Systems and processes in place to assess, monitor and improve the service were not always effective. The provider and registered manager had not identified the issues we found in the inspection.

Staff say there are enough people for safety but no time left for chats with residents, and some agency staff are used.

Staff told us they were able to support people safely but did not have enough time to support people's social and emotional wellbeing. The provider was using some agency staff but told us they were regular agency staff who knew the service well.