Working at Green Gables

Lots of agency workers and staff have left, so shifts lack consistency for care workers.

Staff told us 'Lots of staff have left, so we use a lot agency staff they are good, but we have lost consistency.'

Medication safety has gaps like creams not risk assessed for bedroom storage and unclear rules for as-needed meds.

Medicines had not always been safely managed, we found that topical creams had not been risk assessed for storage in people's bedrooms and protocols to instruct staff on the administration of 'as required' (PRN) medicines lacked the required detail.

Auditing missed problems in meds and infection control, and some staff do not feel valued.

Effective auditing systems were not in place for medicines and infection, prevention and control as they had not identified the issues we found during this inspection. We received mixed feedback from staff about the culture of the service, some staff told us the service was improving and others told us they did not feel valued.