Working at Greatwood House

People were safeguarded from abuse and avoidable harm. The provider assessed risks to ensure people were safe. Staff managed medicines well and people received their medication when needed.

There was a positive and open culture at the service. Staff told us they raised any concerns regarding people at the service and felt listened to in response to their concerns.

There were sufficient numbers of staff on shift at the service... However, we received mixed feedback from staff and people living at the service about the staffing levels. One person said, 'I have to wait sometimes… they do their best but there's not enough of them.'

Staff were supported to complete regular online and classroom based learning.

The service was well-managed. People told us they felt able to raise any concerns with the registered manager. Regular staff and residents' meetings were taking place at the service. The management team took action in response to staff concerns.

There was a committed activities coordinator in post who ensured people received meaningful engagement. Staff supported people with a range of activities within and outside the home... recently tried out a virtual reality session.