Working at Great Western Court

All staff had a good understanding of their responsibility to keep people safe... Risks relating to people's safety were assessed, monitored and known by staff... Any medicine errors were investigated... Records showed the actions staff had taken.

Staff told us they felt trained and supported... low turnover of staff... Staff were compassionate... 'It's very rewarding.'... Regular staff meetings were held to share information, raise concerns and reflect on practices.

There were sufficient numbers of staff available... People were supported by a consistent and established staff team... Relief staff were available if there were any unplanned staff shortages.

Staff had a good understanding of people's needs and had been trained to carry out their role... An induction programme was available for new staff... regular opportunities to receive informal and formal supervision meetings and annual appraisal.

The registered manager and deputy manager overviewed the quality of the service... Regular internal monitoring and checks took place... Any shortfalls or areas of concern found in the checks were acted on but not consistently recorded.

The home had piloted and extended the implementation of an activities coordinator... Activities provided had included crafts, pet therapy, baking and exercise groups.