Working at Great West Lodge
320 Great West Road, Hounslow, TW5 0BA
Operated by Instant Care Solutions Limited
9 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Excellent leadership from an approachable manager and supportive staff culture, although adequate staffing lacks stable teams and training is basic."
Safety & Risk
7/10
✓
Medicines were generally managed safely... The provider took immediate action and after the inspection they provided evidence to demonstrate they had made improvements... There were systems in place to help manage the risk of harm... Staff had relevant training [on safeguarding].
Staff Culture
7/10
✓
Staff said the service was a 'good place to work, peaceful, good environment. Relationships are good between staff and [people using the service].' Staff felt supported and there was good communication within the staff team.
Staffing Levels
6/10
✓
The provider had enough staff and did not use agency staff.
Training & Dev
6/10
✓
Staff were recruited safely and supported to develop their skills through supervision and training to help them deliver appropriate care... Staff had appropriate training and medicines competency testing.
Management
8/10
✓
The registered manager said they operated an open door policy... People and relatives confirmed the registered manager was approachable... '[The registered manager] is excellent and that is no understatement. The way he manages his team.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: The service had an activity co-ordinator who supported people to access activities... going shopping or to a café, playing football and basketball... gym, swimming or playing board games... vegetable plot.
Points to consider
Staffing is adequate with no agency workers, but nothing extra like proof of stable teams or easy workloads.
The provider had enough staff and did not use agency staff.
Only basic training and supervision mentioned, no specialist courses or funded qualifications for career growth.
staff were supported to develop their skills through supervision and training
Activities are regular with a coordinator and outings, but no special programmes or creative therapies to vary the workday.
Per 2018 comprehensive inspection: activity co-ordinator... shopping... gym, swimming... board games.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews