Working at Great Oaks
Poole Lane, Bournemouth, BH11 9DP
Operated by Welford Healthcare South Ltd
80 bedsNursing homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"An approachable manager and strong teamwork support staff well, but unclear staffing stability and basic training hold it back."
Safety & Risk
6/10
✓
People and their relatives told us they were involved in creating care plans and risk assessments. The manager and staff understood the principles of the MCA.
Staff Culture
7/10
✓
Staff told us teamwork at the service was of a high standard, communication was effective and support from the management team was available continually. Staff told us they were supported by their colleagues and the manager.
Staffing Levels
5/10
!
People told us staff came to support them when they needed it or when they requested. We observed staff responding to people throughout the inspection.
Training & Dev
5/10
!
Staff received training in equality and diversity, they told us they supported people to live well. Policies and procedures underpinned all safe working practices, and this had been supported by training and ongoing competency monitoring.
Management
7/10
✓
People and their relatives were positive about the manager of the service, describing them as open and accessible.
Programmes
5/10
!
A dedicated team supported people to access activities and hobbies which they enjoyed. People told us they had enough to keep them busy.
Points to consider
Staffing is adequate since staff respond when needed, but no details on agency use or team stability.
People told us staff came to support them when they needed it or when they requested. We observed staff responding to people throughout the inspection.
Only standard training like equality and diversity mentioned, no specialist courses or funded qualifications.
Staff received training in equality and diversity, they told us they supported people to live well. Policies and procedures underpinned all safe working practices, and this had been supported by training and ongoing competency monitoring.
Activities team keeps people busy with hobbies, but no variety or special programmes to enrich the working day.
A dedicated team supported people to access activities and hobbies which they enjoyed. People told us they had enough to keep them busy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews