Working at Graysford Hall
11 Elmfield Avenue, Leicester, LE2 1RB
Operated by Sanders Senior Living Limited
72 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Reliable staffing and strong safety practices, but no permanent manager and frequent changes unsettled staff and relatives."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety based on openness and honesty... Medicines were safely managed and stored with accurate records kept... audited weekly.
Staff Culture
6/10
✓
Graysford Hall had an open and supportive culture... Staff told us the provider and managers respected and valued them. A staff member said, “I’m treated well, as are others. I’m happy. I have plenty of support.”
Staffing Levels
8/10
✓
Managers used a dependency tool to calculate the number of staff needed... Existing staff, rather than agency staff, were used to cover staff holidays and sickness. Staff told us they usually had enough time to spend with people.
Training & Dev
6/10
✓
Staff were well-trained and relatives confirmed this. Staff told us their induction and training was of good quality and included face-to-face and online courses. Records showed all staff received ongoing and relevant training.
Management
2/10
✕
At the time of our inspection the service did not have a registered manager. People and relatives told us there had been several different managers at the service and they found this unsettling.
Programmes
6/10
✓
Following an activity survey, when people were asked what activities they would like, staff produced a weekly activity plan... special days like VE day and Easter and birthdays, there is always something going on.
Points to consider
No permanent manager in post, and several changes unsettled staff and relatives.
At the time of our inspection the service did not have a registered manager. People and relatives told us there had been several different managers at the service and they found this unsettling. A relative said, “[Family member] has been here 20 months and there have been 5 managers and that doesn’t help.”
Only standard training and induction, no specialist courses or funded qualifications.
Staff told us their induction and training was of good quality and included face-to-face and online courses. Records showed all staff received ongoing and relevant training.
Activities programme is regular with variety but no dedicated coordinator or specialist approaches.
Following an activity survey... staff produced a weekly activity plan... There are loads of activities... quizzes... garden... special days like VE day and Easter.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews