Last updated: 9 February 2026
"Strong leadership, consistent staffing matched to needs and high staff morale, although basic activities and standard training lack variety."
Per 2019 comprehensive inspection: 'Falls had reduced by more than half... as a result of a falls mapping monitoring system... exceptional levels of analysis.' 2021: Assured on all infection prevention measures including PPE, testing, visitor screening.
Per 2019 comprehensive inspection: 'Staff felt well supported by the management... good staff morale here which reflects good management. Staff passionate about learning and embraced best practices.'
Per 2019 comprehensive inspection: 'The service was dependency driven rather than numbers led so that staffing levels were consistently matched to people's needs. One person said, "There are enough staff to help me, they always have time for you."'
Per 2019 comprehensive inspection: 'Staff completed training to improve their skills... get face to face supervisions on a regular basis and an appraisal for their development needs. Staff trained as dignity and dementia champions.'
Per 2019 comprehensive inspection: 'Management led by example and their leadership skills were praised by people and staff. A relative said, "At staff changeover you can see that there is really good staff morale here which reflects good management."'
'Staff ensured people's welfare had been maintained... such as crafts and games.' Per 2019: 'The service runs a public coffee shop to raise money for themed monthly activities... beach with candy floss machines, picnics.'
Days include basic crafts, games and themed events like beach parties, but no dedicated activities coordinator or specialist therapeutic programmes to add more variety to the role.
'crafts and games' (2021). 'public coffee shop to raise money for themed monthly activities... decorated to look like a beach with candy floss machines, picnics' (2019).
Training covers standard topics and supervisions, but no funded qualifications, career pathways or innovative learning mentioned.
'regular training using the NHS e-learning... face to face supervisions... appraisal' (2019). No named specialist certifications or career development programmes.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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