Last updated: 9 February 2026
"Supportive management fosters a friendly family-like team with innovative recovery programmes, although staffing faced COVID pressures and training remains basic."
Robust medicines management with audits; risks assessed and reviewed; safeguarding training and actioned referrals (2017); strong IPC, PPE, testing, outbreak prevention assured (2022).
Staff well motivated: 'We're a good team', 'all friendly. I look forward to coming to work', 'team works really well together. It's like a big family home'. Per 2017 comprehensive inspection.
Sufficient staff to meet needs safely, levels consistently maintained, staff not rushed (2017); mitigations for COVID staff pressures (2022).
Care Certificate induction, training on comprehensive topics like safeguarding and medication, supervision for development needs. Per 2017 comprehensive inspection.
Staff told us they felt supported, 'Run really well. There's good management' and owners 'lovely' and visited regularly. Per 2017 comprehensive inspection.
Recovery worker facilitates 'recovery group' three days/week using 'working to recovery' approach by Ron Coleman; sound therapist, drop-in centre, horse therapy, trips. Per 2017; pandemic events continued (2022).
Staffing is adequate and consistent but COVID pressures needed special fixes to manage.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Only standard training like Care Certificate and basics, no specialist courses or funded qualifications.
New care staff completed the Care Certificate as part of their induction. Staff received training on a comprehensive range of topics such as safeguarding, medication, communication and health and safety. Per 2017 comprehensive inspection.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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