Working at Grasmere Lodge

Risk guides for drug misuse, self-medicating, and diabetes not detailed enough to fully guide staff.

Improvements were required to risk assessments related to substance misuse, self-administration of medicines and diabetes management to ensure these provided clearer information.

Only basic awareness training on mental health and addictions, missing specialist skills for recovery programmes or handling denial.

staff had not received in-depth training around the specific conditions people experienced. Staff also worked with people at various stages of addiction... but no training around motivational assessments, reduction programmes, working with people in denial

Bosses above the manager react slowly to flagged problems instead of fixing them ahead of time.

although the registered manager regularly raised issues... this was not dealt with in a timely fashion... The provider’s approach... was reactive rather than proactive