Working at Grasmere Avenue

People were protected from the risk of abuse... staff supported people to take acceptable risks... regularly reviewing... risk assessments... medicines safely administered... learning from events and incidents was used to reduce safety risks.

The home's culture was open, positive, and honest... staff valued and acted upon people's views... I look forward to coming to work every day... Here we focus on [People using the service] as a family and it is very rewarding.

Staff turnover was very low, which supported people to receive consistent care from staff who knew them well... There was a well-established staff team... appropriate numbers of staff to flexibly and safely meet people's care and support needs.

The provider had recently undergone... accreditation with the National Autistic Society (NAS)... awarded the advanced specialist certification... offering health and social care training and qualification opportunities... 3 monthly supervision.

The registered manager was an excellent role model, actively seeking and acting upon people's, staff, and relatives' views... Our management team lead the organisation by example. They know our residents well and are hands on.

Staff supported people, to pursue their interests and achieve goals... wide range of age appropriate social activities... community trips... NAS advanced specialist certification... office painted as a train... mocked up bus stop and red telephone boxes.