Working at Granville Gardens Care Home

One staff member told us, “We use agency a couple of times a week due to staff sickness, but they [management] are really good as they can get someone quickly for us. Staffing is fine on all the floors.”

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback. There was a culture of continuous improvement, however more time was required to embed and sustain the improvements made. Governance processes were in place but were not always effective in identifying the concerns found during this assessment.

People told us they could choose how they spent their time. One person said, “There’s a school just up the road and the children come to visit us... We can go out if we want and walk to town.” We observed there was a range of activities which people were able to join in with.